Auvik Review

Auvik is a cloud-based network management platform designed to simplify and automate the complex tasks associated with monitoring and managing network infrastructure. Launched by Auvik Networks, the software provides real-time visibility into network devices, connections, and performance metrics, enabling IT professionals to proactively detect and resolve issues. Auvik’s key differentiators include its automated network discovery, real-time topology mapping, and TrafficInsights, which offer detailed visibility into network activity. The platform supports over 15,000 device types from more than 700 vendors, making it a vendor-agnostic solution suitable for diverse network environments.

Auvik is particularly popular among MSPs and IT teams managing multiple sites or client networks, as it centralizes management through a single dashboard. Its cloud-based architecture eliminates the need for on-premises hardware, and a lightweight collector gathers data from network devices, sending it to the cloud for analysis. This review delves into the platform’s core features and evaluates its performance based on user reviews and technical capabilities.

Key Features of Auvik

1. Automated Network Discovery and Mapping

Auvik’s standout feature is its ability to automatically discover and map network devices in minutes. Once the collector is deployed, Auvik scans the network, identifies devices (routers, switches, firewalls, wireless controllers, and endpoints), and creates a real-time topology map. This map visually represents how devices are connected, including switch ports and VLANs, making it easier to understand network architecture and troubleshoot issues. Users praise the speed and accuracy of this feature, with one reviewer noting, “Devices are added to the network, and BAM, they’re on the map.”

The real-time nature of the map ensures that changes in the network—such as new devices or configuration updates—are reflected instantly, reducing the risk of outdated documentation. This is particularly valuable for MSPs onboarding new clients, as Auvik provides a comprehensive view of unfamiliar networks within minutes.

2. Real-Time Monitoring and Alerts

Auvik offers robust network performance monitoring, providing real-time metrics on device performance, bandwidth usage, and network health. The platform includes over 50 preconfigured alerts based on industry best practices, covering everything from informational notifications to critical emergencies. Administrators can customize alerts to suit specific needs, adjusting thresholds and notification frequencies.

For example, Auvik can notify users of unusual traffic patterns, device outages, or VPN capacity issues, enabling proactive issue resolution. However, some users report that the default alert settings can generate excessive notifications, requiring time to fine-tune to avoid alert fatigue.

3. TrafficInsights for Deep Traffic Analysis

Auvik’s TrafficInsights feature provides granular visibility into network traffic, showing who is using the network, which applications are consuming bandwidth, and where traffic is flowing. This is particularly useful for identifying bottlenecks, detecting unauthorized applications (shadow IT), and enhancing security by spotting unusual activity. Users highlight TrafficInsights as a key differentiator, with one stating, “The network flow piece is the most useful. We can identify the busiest parts of the network based on the reporting from the switches.”

TrafficInsights also supports compliance efforts by tracking application usage and ensuring that sensitive data is not traversing unsecured paths. This feature sets Auvik apart from competitors like SolarWinds, which may require additional modules for similar functionality.

4. Automated Configuration Backup and Restore

Auvik automates configuration backups for network devices, storing historical configurations for years. This feature mitigates network risk by enabling quick restoration in case of misconfigurations or device failures. Users appreciate the automation, with one MSP noting, “We like the automated switch and firewall backups,” as it eliminates manual processes and reduces human error.

The platform also tracks configuration changes, providing a detailed history that helps administrators identify the root cause of issues. This is particularly valuable for compliance, as it ensures that network configurations are documented and auditable.

5. Remote Access and Troubleshooting

Auvik enables IT teams to access network devices remotely through its portal, eliminating the need for separate remote desktop tools or VPNs. Administrators can log into a device’s GUI or CLI directly from the Auvik dashboard, streamlining troubleshooting. One user highlighted this feature, stating, “The ability to connect to devices right from the Auvik portal page without establishing a remote connection is indispensable.”

This capability is especially beneficial for MSPs managing multiple client networks, as it reduces the time spent navigating complex network setups. However, some users note that large networks can be harder to visualize, suggesting a need for improved map export options.

6. Integrations and APIs

Auvik supports integrations with popular MSP tools, including PSA (Professional Services Automation) platforms like Autotask, documentation tools like IT Glue, and ticketing systems. Its open APIs allow for custom integrations, enabling users to create powerful workflows by connecting Auvik data with third-party applications.

While users appreciate the existing integrations, some express a desire for more options, noting that Auvik is actively working on expanding its ecosystem. For example, the announced integration with IT Glue was well-received by users looking to streamline documentation.

7. Security and Compliance

Auvik prioritizes security with features like two-factor authentication, permission configurations, and audit logs to ensure only authorized users access the platform. Its TrafficInsights and syslog monitoring capabilities help detect potential security threats, such as unauthorized devices or unusual traffic patterns.

For compliance, Auvik’s automated documentation and inventory management help IT teams meet regulatory requirements by providing detailed records of network configurations, device firmware versions, and hardware lifecycle data. This is critical for industries like healthcare and finance, where compliance audits are frequent.

User Experience and Interface

Auvik’s interface is designed to be intuitive and user-friendly, with a centralized dashboard that provides a bird’s-eye view of all network sites, devices, and alerts. The real-time topology map is often cited as a highlight, with users describing it as “pretty” and “intuitive.” The interface supports customization, allowing users to tailor the dashboard to reflect their company’s branding or specific monitoring needs.

However, some users find the interface overwhelming due to the sheer volume of data presented. One reviewer noted, “The interface is VERY busy. To the point that there is almost too much data.” This suggests a learning curve, particularly for new users or those managing large networks. Auvik mitigates this with comprehensive onboarding and training, but some users still report that mastering the platform’s full capabilities takes time.

Pricing and Licensing

Auvik offers two pricing tiers—Essentials and Performance—with pricing based on the number of billable devices (routers, switches, firewalls, and physical wireless controllers). All other devices, such as access points and endpoints, are monitored for free, which users appreciate as a cost-saving feature. Both tiers include unlimited users, network sites, endpoints, and support, with no maintenance fees.

Specific pricing is not publicly disclosed, requiring users to request a custom quote. This lack of transparency is a common criticism, with some users suggesting that pricing could be more straightforward. Additionally, small enterprises find Auvik expensive, though MSPs and larger organizations justify the cost due to the platform’s automation and time-saving features. Auvik offers a 14-day free trial, allowing users to test the platform before committing.

Compared to competitors like SolarWinds or LogicMonitor, Auvik’s licensing model is simpler, as it does not restrict features based on the tier or require on-premises hardware. Users also note that Auvik’s cloud-based approach reduces maintenance costs compared to traditional network monitoring solutions.

Support and Community

Auvik provides dedicated support included with all subscriptions, accessible via phone, live chat, or email. Users consistently praise the support team for being knowledgeable, responsive, and friendly. The platform also offers an extensive knowledge base and community forums, which are recommended for troubleshooting configuration issues before contacting support.

One user highlighted the support experience, stating, “Anytime you need help getting a site set up or just have a question, their chat is right there, knowledgeable, nice, and helps you with your issue.” However, some users note that initial setup and alert tuning can be time-consuming, suggesting that support could offer more proactive guidance in these areas.

Pros and Cons

Pros

• Automated Discovery and Mapping: Fast and accurate network discovery with real-time topology maps.
• Comprehensive Monitoring: Real-time metrics, customizable alerts, and TrafficInsights provide deep visibility.
• Automation: Configuration backups, alert automation, and integrations reduce manual tasks.
• User-Friendly Interface: Intuitive dashboard and customizable UI, ideal for MSPs and IT teams.
• Strong Support: Responsive support team and extensive knowledge base.
• Security Features: Two-factor authentication, audit logs, and traffic analysis enhance security and compliance.

Cons

• Learning Curve: The platform’s extensive features can be overwhelming for new users.
• Alert Fatigue: Default alerts may generate excessive notifications, requiring fine-tuning.
• Pricing Transparency: Lack of public pricing and perceived high costs for small enterprises.
• Large Network Visualization: Some users find it challenging to view large networks effectively.
• Limited Integrations: While improving, the integration ecosystem could be broader.

User Feedback and Case Studies

Auvik has garnered high praise from users, earning an average rating of 8.8 out of 10 on PeerSpot and strong reviews on platforms like G2, Capterra, and TrustRadius. MSPs, in particular, highlight Auvik’s ability to streamline client onboarding and troubleshooting. For example, ITque, a California-based MSP, used Auvik to save a manufacturing client $1 million in assembly-line downtime by resolving a network issue in just 10 minutes.

Another MSP, NoctisIT, reported closing 100% of deals after implementing Auvik, thanks to its detailed network assessments that impressed prospects. Users also appreciate Auvik’s ability to replace multiple tools, with one IT specialist noting, “Auvik replaced them. By not using those other tools, it is saving us $10,000.”

On the downside, some users report issues with false positives in alerts and occasional inaccuracies, such as devices with multiple VLANs being recognized as separate entities. These issues are generally minor and can be addressed through configuration adjustments.

Comparison with Competitors

Auvik competes with solutions like SolarWinds Network Performance Monitor, LogicMonitor, and PRTG Network Monitor. Compared to SolarWinds, Auvik offers a more streamlined setup and cloud-based deployment, though SolarWinds may provide more advanced features for large enterprises. LogicMonitor excels in multi-cloud environments but lacks Auvik’s focus on MSPs. PRTG is more affordable for small businesses but requires on-premises deployment, which Auvik avoids.

Auvik’s strengths lie in its ease of deployment, MSP-friendly features, and comprehensive automation, making it a top choice for mid-sized organizations and service providers. However, organizations with highly specialized needs may find competitors with more niche features better suited.

Who Should Use Auvik?

Auvik is ideal for:

• Managed Service Providers (MSPs): Its multi-tenant dashboard, automated assessments, and integrations make it perfect for managing multiple client networks.
• Mid-Sized Enterprises: Organizations with complex, distributed networks benefit from Auvik’s automation and visibility.
• IT Teams Seeking Automation: Teams looking to reduce manual tasks like backups and documentation will find Auvik’s automation invaluable.

Small businesses with simple networks may find Auvik’s cost and complexity excessive, while large enterprises with highly customized needs might prefer solutions with more advanced analytics.

Conclusion

Auvik is a powerful, cloud-based network management platform that excels in automation, visibility, and ease of use. Its automated discovery, real-time mapping, and TrafficInsights provide IT teams with the tools needed to manage complex networks efficiently. While the platform has a learning curve and pricing could be more transparent, its robust feature set, strong support, and MSP-friendly design make it a top choice for mid-sized organizations and service providers.

For IT professionals seeking a comprehensive, scalable solution to streamline network management, Auvik delivers significant value. Its ability to save time, reduce costs, and enhance security positions it as a leader in the network monitoring space. Interested users should take advantage of Auvik’s 14-day free trial?