KrispCall Review

ByObeydul Haque Reading Time: 7 minutes

KrispCall is a cloud-based telephony platform designed to meet the communication needs of modern businesses. Unlike traditional phone systems that rely on bulky hardware and complex setups, KrispCall leverages the power of the internet to deliver a flexible, scalable, and cost-effective solution. The platform offers virtual phone numbers in over 100 countries, advanced call management features, and integrations with popular CRM systems like HubSpot, Pipedrive, and Zapier.

KrispCall is marketed as an all-in-one communication tool, suitable for small businesses, startups, call centers, and large enterprises. Its AI-driven capabilities, such as noise cancellation, call transcription, and intelligent response suggestions, aim to enhance call quality and operational efficiency. Whether you’re managing a remote team or expanding into new markets, KrispCall promises to simplify communication while maintaining a professional image.

Key Features of KrispCall

KrispCall stands out in the crowded VoIP market due to its comprehensive suite of features. Below are some of the platform’s most notable functionalities:

1. Global Phone Numbers

KrispCall provides access to local, national, mobile, and toll-free phone numbers in over 100 countries. This feature allows businesses to establish a local presence in multiple regions without the need for physical offices. For example, a U.S.-based company can purchase a UK number to connect with British clients, fostering trust and accessibility.

2. Advanced Noise Cancellation

One of KrispCall’s standout features is its AI-powered noise cancellation technology. This ensures crystal-clear audio by filtering out background noises such as construction, pets, or office chatter. This is particularly valuable for remote workers or businesses operating in noisy environments, as it enhances call quality and professionalism.

3. CRM Integrations

KrispCall integrates seamlessly with popular CRM platforms like HubSpot, Pipedrive, Zapier, and Gong. These integrations allow businesses to sync call data, log interactions, and access customer information in real-time. For sales teams, features like click-to-call and automatic contact syncing streamline workflows and improve efficiency.

4. Power Dialer and Call Coaching

The Power Dialer feature is a boon for sales teams, enabling rapid lead connections by automating the dialing process. Additionally, KrispCall’s Call Coaching feature allows managers to monitor live calls and provide real-time guidance to agents, improving performance and customer satisfaction.

5. Bulk SMS and WhatsApp Integration

KrispCall’s Bulk SMS feature enables businesses to run targeted marketing campaigns by sending messages to multiple recipients simultaneously. The platform also supports WhatsApp integration, allowing users to communicate via virtual numbers, which is a unique selling point compared to many competitors.

6. Call Management Tools

KrispCall offers a range of call management features, including:

  • Call Forwarding: Redirect calls to mobile devices or other numbers to ensure no call is missed.
  • Multi-level IVR: Create interactive voice response menus to guide callers efficiently.
  • Voicemail Transcription: Convert voicemails into text for quick review.
  • Call Recording: Archive calls for compliance, training, or quality assurance.
  • Call Analytics: Track call performance and agent productivity.

7. Unified Dashboard

The platform’s unified dashboard provides a centralized hub for managing calls, messages, voicemails, and recorded conversations. This eliminates the need for multiple tools, simplifying operations for businesses of all sizes.

8. Custom Caller ID

KrispCall allows users to set custom outbound caller IDs, displaying their business number instead of a personal one. This feature enhances privacy and reinforces brand professionalism.

Pricing Plans

KrispCall offers three pricing tiers to cater to different business needs. While specific pricing details may vary, the plans are structured as follows:

1. Essential Plan ($12 per user per month)

  • Ideal for small businesses, startups, and freelancers.
  • Includes basic features like call forwarding, call recording, and Slack integration.
  • Supports up to 5 users.
  • Additional charges apply for calling and SMS.

2. Standard Plan ($32 per user per month)

  • Designed for mid-sized businesses and call centers.
  • Includes advanced features like Power Dialer, multi-level IVR, and call analytics.
  • Additional calling and SMS charges apply.

3. Enterprise Plan (Custom pricing)

  • Tailored for large organizations with complex needs.
  • Offers premium features, unlimited users, and dedicated support.
  • Pricing is customized based on requirements.

While KrispCall’s pricing is competitive, users should note that calling and SMS charges are billed separately, which could increase costs depending on usage. The platform also offers a free trial, allowing businesses to test its features before committing.

Pros of KrispCall

KrispCall has garnered positive feedback for its robust feature set and user-friendly interface. Here are some of its key strengths:

1. Ease of Use

Customers consistently praise KrispCall’s intuitive dashboard and straightforward setup process. Adding users and configuring features like call forwarding or IVR is quick and hassle-free, even for those new to VoIP systems.

2. Excellent Customer Support

KrispCall’s 24/7 customer support is a standout feature. Users report that the support team is responsive, knowledgeable, and capable of resolving issues promptly. This is particularly valuable for businesses operating across different time zones.

3. High Call Quality

The platform’s advanced noise cancellation and reliable connections ensure consistently clear audio, making it ideal for professional communications. Users have noted that KrispCall outperforms other VoIP services in terms of audio quality.

4. Cost-Effective

KrispCall’s pricing is competitive, especially for small and mid-sized businesses. The availability of free USA numbers and affordable international numbers makes it an attractive option for companies expanding globally.

5. Feature-Rich Platform

From Power Dialer to WhatsApp integration, KrispCall offers a wide range of tools that cater to diverse business needs. The platform’s ability to consolidate multiple communication functions into a single app reduces the need for additional software.

Cons of KrispCall

While KrispCall has many strengths, it’s not without its drawbacks. Below are some of the challenges users have reported:

1. Limited CRM Integrations

Currently, KrispCall integrates primarily with HubSpot, Pipedrive, Zapier, and Gong. Users have expressed a desire for broader CRM compatibility, as businesses using other platforms may face workflow limitations.

2. Mobile App Limitations

Several reviews highlight that the mobile app lacks some features available on the web version. This can be inconvenient for users who rely on mobile devices to manage communications on the go.

3. Call Analytics Restrictions

KrispCall’s call analytics are limited to 24-hour reports. For more detailed or historical data, users must contact support, which can be cumbersome for businesses that rely on in-depth performance metrics.

4. Billing Concerns

Some users have reported discrepancies when canceling subscriptions or unexpected charges. While KrispCall’s support team typically resolves these issues, the billing process could be more transparent.

5. Occasional Performance Issues

A few users have experienced lag or delayed response times, particularly on the mobile app. While these issues are generally minor and quickly addressed, they can disrupt workflows in high-volume environments.

Customer Feedback

KrispCall has received a 4-star rating on platforms like Trustpilot, with over 500 reviews highlighting its strengths and areas for improvement. Positive feedback often centers on the platform’s ease of use, reliable call quality, and responsive customer support. For example, one user noted, “The call forwarding feature is a total lifesaver. I never miss an important call anymore—perfect for working from home.”

Businesses also appreciate KrispCall’s global reach. A startup IT company shared, “KrispCall has been great for managing our customer data, keeping everything organized and easily accessible. This has really helped us grow our sales.”

However, not all feedback is glowing. Some users have raised concerns about spam and privacy. One Trustpilot review labeled KrispCall a “dishonest spam company” that requested personal information without encryption. KrispCall’s team responded to this review, apologizing and requesting further details to investigate, which demonstrates their commitment to addressing concerns. Additionally, a Reddit thread flagged KrispCall for suspicious marketing practices, such as fake reviews, though these claims are unverified.

Overall, the majority of reviews are positive, with users valuing KrispCall’s functionality and support. Negative feedback tends to focus on specific issues like billing or limited integrations, which may not affect all users.

Who is KrispCall Best For?

KrispCall is a versatile platform that caters to a wide range of businesses, but it’s particularly well-suited for:

  • Small Businesses and Startups: The Essential plan’s affordability and free USA numbers make it ideal for companies with limited budgets.
  • Call Centers: Features like Power Dialer, Call Coaching, and call recording are tailored for high-volume sales and support teams.
  • Global Enterprises: With numbers in over 100 countries, KrispCall is perfect for businesses expanding into new markets.
  • Remote Teams: Noise cancellation and mobile accessibility ensure seamless communication for distributed workforces.

However, businesses heavily reliant on advanced analytics or non-supported CRMs may need to weigh the platform’s limitations before committing.

KrispCall vs. Competitors

To understand KrispCall’s value, it’s worth comparing it to competitors like RingCentral and JustCall:

  • RingCentral: Offers more robust analytics and integrations but comes with a higher price tag. KrispCall is more affordable and better suited for smaller businesses.
  • JustCall: Similar to KrispCall in pricing and features, but KrispCall’s WhatsApp integration and noise cancellation give it an edge for global outreach.

KrispCall’s unique combination of affordability, global numbers, and AI-driven features makes it a strong contender in the VoIP market.

Final Thoughts

KrispCall is a powerful cloud telephony solution that delivers on its promise of streamlined communication. Its global phone numbers, AI-powered noise cancellation, and CRM integrations make it a valuable tool for businesses of all sizes. The platform’s intuitive interface, competitive pricing, and excellent customer support further enhance its appeal.

However, KrispCall isn’t perfect. Limited CRM integrations, mobile app shortcomings, and restricted analytics may pose challenges for some users. Additionally, businesses should exercise caution with billing and subscription management to avoid unexpected charges.

Overall, KrispCall is a game-changer for businesses seeking a cost-effective, feature-rich telephony system. Whether you’re a small startup looking to establish a local presence or a call center aiming to optimize operations, KrispCall offers the tools to succeed. If you’re considering a cloud-based phone system, KrispCall’s free trial is a great way to test its capabilities and determine if it’s the right fit for your needs.

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