Readymode Review

Readymode is an all-in-one outbound call center software that integrates a predictive dialer with a built-in CRM and VoIP capabilities. Its primary goal is to automate repetitive tasks, optimize call workflows, and provide agents with rich customer data to improve contact rates and conversions. The platform is browser-based, requiring no downloads, and is highly customizable to meet the needs of various industries, including telemarketing, real estate, travel, marketing, and more. Readymode iQ, the latest iteration of the platform, introduces intelligent features like advanced analytics, compliance tools, and seamless integrations to help businesses dial smarter and protect their operations.

With a 4-star rating on Trustpilot based on 73 reviews and a 78% user satisfaction rating on SelectHub, Readymode has garnered praise for its ease of use, scalability, and customer support, though some users note limitations in reporting and occasional support delays. This review explores the platform’s key components to provide a balanced perspective.

Key Features of Readymode

1. Predictive Dialer

Readymode’s predictive dialer is the cornerstone of its functionality. It uses sophisticated algorithms to predict the optimal time to call leads, minimizing wait times and maximizing agent productivity. The dialer automates the calling process, connecting agents only when a live prospect answers, which eliminates manual dialing and reduces idle time. Features include:

• Customizable Dialing Speeds: Admins can adjust dialing rates to balance efficiency with compliance.
• Agent and Dial-List Prioritization: Prioritize high-value leads or skilled agents for specific campaigns.
• Blended Inbound and Outbound Calling: Supports unlimited inbound and outbound calls with customizable IVRs, call queuing, and voicemail management.

User feedback highlights the dialer’s efficiency, with one reviewer noting, “The best thing about it is how simple it is. More than a dialer, it is a true integrated CRM software”.

2. Built-In CRM

Readymode’s CRM is seamlessly integrated with the dialer, allowing agents to access and manage lead data in real time. Key CRM features include:

• Customizable Lead Profiles: Display critical information like phone numbers, lead status, and custom fields during calls.
• Automated Lead Posting: Import leads from third-party vendors or lead generation sites directly into the CRM.
• Lead Assignment: Dynamically assign leads to agents based on criteria like campaign or agent availability.

While the CRM is praised for its ease of use, some users report challenges with integrations, stating, “I need to integrate with another CRM and there is no support!”.

3. Real-Time Analytics and Reporting

Readymode offers a suite of analytics tools to track key performance indicators (KPIs) such as call volume, connect rates, agent performance, and campaign success. Reports include:

• Dialer Report: Tracks call connection statistics (e.g., connects, no answers, abandoned calls).
• Agent Report: Monitors agent performance for payroll and productivity insights.
• Call Logs: Provides detailed call records, including dispositions and recordings.

However, some users note that reporting lacks depth and customization, with one stating, “Its reporting features need more detail and customization”.

4. Integrations

Readymode supports integrations with popular CRMs and tools like Podio, Zoho, and REISift, enabling data flow between systems. The platform also offers server-to-server connectivity with compliance tools like TrustedTPV and VoiceLog Verification. The REISift integration, for example, allows users to send records to Readymode and update statuses in real time. However, some users report difficulties setting up integrations without developer support, and Readymode does not offer an API.

5. Cold Call App

The Cold Call App is ideal for handling high-value leads manually. Agents can pull leads from a general queue, review details, and dial when ready, offering flexibility for personalized outreach.

6. Compliance and Security

Readymode includes built-in compliance features to adhere to industry regulations, such as customizable caller IDs, DNC (Do Not Call) list management, and secure data handling. These tools help businesses maintain a good phone number reputation and avoid penalties.

7. Readymode Academy

Readymode Academy is a free, online training platform offering courses for agents and admins. The Agent Training Learning Path covers call handling, navigation, and lead management, while the QuickStart Administrator Training focuses on system setup and campaign configuration. Users earn certificates upon completion, making it a valuable resource for onboarding.

Pricing

Readymode’s pricing is flexible and based on the number of users, with options for monthly, quarterly, and yearly agreements. According to SelectHub, pricing starts at $150 per license per month. The platform offers a free trial without requiring credit card details, allowing businesses to test its features before committing. However, specific pricing details are not publicly disclosed, and users must contact Readymode’s sales team for a customized quote.

Some users have expressed concerns about billing practices, such as unexpected charges for phone numbers or a 30-day cancellation notice period, with one reviewer warning, “They upsell you 50 phone numbers, then the next bill charge you again for those numbers whether or not you asked for them”. Others, however, praise the platform’s affordability, noting, “They are very affordable and easy to work with in all aspects of the company”.

For detailed pricing information, visit Readymode’s website or schedule a consultation.

User Experience

Ease of Use

Readymode is designed to be user-friendly, with an intuitive interface that accommodates users of varying technical expertise. Reviewers frequently commend its simplicity, with one stating, “Navigating through the system is a breeze, allowing even those with minimal technical expertise to quickly grasp the functionalities”. The browser-based platform eliminates the need for software downloads, and the Client Portal allows admins to manage accounts, contact support, and connect integrations conveniently.

However, some users find the interface outdated, describing it as “so very 2010 and far from user friendly”. New users may also face a slight learning curve, particularly when configuring campaigns or integrations.

Scalability

Readymode is highly scalable, accommodating businesses of all sizes, from small startups to large call centers. Its ability to handle increasing call volumes and agent counts makes it adaptable to growing needs. A user noted, “We have been using Readymode for 3 years now and it has helped us grow our cold calling operations”.

System Requirements

Readymode requires Windows 7 or higher, Chrome OS 80.0 or above, an Intel Core i3 or equivalent processor, a wired USB headset, and a direct internet connection. Notably, Mac OS is not supported, which may limit accessibility for some users.

Customer Support

Readymode’s customer support is a mixed bag, with reviews highlighting both strengths and weaknesses. Positive feedback emphasizes the responsiveness and expertise of the support team, particularly for technical issues. One user raved, “Tech support is out of this world GREAT!! Always nice, always helpful, and my issues are solved in a timely manner”. Specific team members, like Rodney and Tess, receive frequent praise for their efficiency and dedication.

On the downside, some users report delays in resolution times and difficulties reaching support, with one stating, “I said I want to talk to someone, his response ‘I know what you want but ain’t nothing I can do about that.’ Cant wait to find another CRM platform”. Others note a disconnect between departments, leading to frustration when issues require escalation. Support is available from 6 AM to 9 PM PST, and users can access the Help Center for articles and guides.

Strengths

1. Efficiency and Productivity: The predictive dialer and automation features significantly reduce manual tasks, allowing agents to focus on conversations and increasing call volume.
2. Customizability: Flexible lead profiles, campaign settings, and integrations cater to diverse business needs.
3. Scalability: Suitable for businesses of all sizes, with seamless support for growing operations.
4. Training Resources: Readymode Academy provides free, comprehensive training for agents and admins.
5. Compliance Tools: Built-in features ensure adherence to regulations, protecting businesses from penalties.

Weaknesses

1. Reporting Limitations: Users desire more detailed and customizable reports for deeper insights.
2. Integration Challenges: Some users struggle with setting up integrations without developer support, and the lack of an API is a drawback.
3. Customer Support Inconsistencies: While some praise the support team, others report delays and unhelpful responses.
4. Mac Incompatibility: The platform’s lack of Mac OS support limits accessibility.
5. Billing Concerns: Unexpected charges and cancellation policies have frustrated some users.

User Feedback and Ratings

Readymode’s Trustpilot rating of 4 stars reflects a generally positive reception, with 73 reviews highlighting its ease of use, customer support, and impact on productivity. SelectHub reports a 78% user satisfaction rating based on 39 reviews, noting improved efficiency and enhanced customer service as key benefits. Capterra’s 19 verified reviews echo these sentiments, praising the platform’s simplicity and integration capabilities, though some users express dissatisfaction with downtime and departmental disconnects.

Reddit discussions provide additional context, with one user confirming that Readymode’s call recording is limited to active calls, addressing concerns about privacy during wait times. Overall, user feedback underscores Readymode’s strengths in automation and scalability but calls for improvements in reporting and support consistency.

Who Should Use Readymode?

Readymode is ideal for:

• Outbound Call Centers: Businesses focused on telemarketing, lead generation, or cold calling will benefit from the predictive dialer and CRM integration.
• Sales Teams: Teams aiming to increase contact rates and close more deals can leverage real-time analytics and lead prioritization.
• Growing Businesses: Scalable features make it suitable for companies expanding their operations.
• Compliance-Conscious Organizations: Built-in tools help maintain regulatory compliance.

It may not be the best fit for:

• Mac-Based Teams: Lack of Mac OS support is a significant limitation.
• Businesses Needing Advanced Reporting: Those requiring detailed, customizable reports may find the platform lacking.
• Small Teams with Basic Needs: The cost and feature set may be overkill for very small operations.

Conclusion

Readymode is a powerful, cloud-based solution that excels in automating outbound call center operations and enhancing agent productivity. Its predictive dialer, integrated CRM, and compliance features make it a strong contender for businesses looking to optimize telemarketing efforts and drive revenue growth. The platform’s scalability, ease of use, and free training resources further enhance its appeal, particularly for growing organizations.

However, limitations in reporting, integration support, and occasional customer service inconsistencies may deter some users. The lack of Mac compatibility and concerns about billing practices also warrant consideration. For businesses prioritizing efficiency, customization, and scalability, Readymode is a compelling choice, but potential users should weigh its weaknesses and request a free trial to ensure it meets their needs.