Unitel Voice Review | Podcastbricks

Unitel Voice, offered by UniTel Voice, LLC, is a virtual phone system designed to empower businesses to operate from anywhere using any device. Founded in 2008, the company focuses on providing affordable, user-friendly communication solutions tailored to small businesses and startups. Unlike traditional Private Branch Exchange (PBX) systems that require hardware installation and maintenance, Unitel Voice operates entirely in the cloud, allowing users to manage calls, voicemails, and faxes through a mobile app, desktop, or existing phones. Its core mission is to help “business builders” sound like Fortune 500 companies without the associated costs or technical complexity.

Unitel Voice offers local, toll-free, or vanity numbers, enabling businesses to establish a professional presence. Features like custom greetings, call routing, and voicemail transcription enhance its appeal for remote teams and solo entrepreneurs. With a 30-day risk-free trial and no long-term contracts, Unitel Voice positions itself as a flexible, low-commitment option for businesses of all sizes.

Key Features of Unitel Voice

Unitel Voice boasts a robust set of features designed to streamline business communication. Below is an in-depth look at its core functionalities:

1. Virtual Phone Numbers

Unitel Voice allows users to select local numbers (USA or Canada), toll-free numbers (e.g., 800, 888, 877 prefixes), or custom vanity numbers to enhance brand recall. These numbers can be added to existing devices, eliminating the need for additional hardware. The ability to separate personal and business calls by adding a second line to a mobile phone is particularly valuable for solo entrepreneurs.

2. Auto Attendant

The auto attendant feature greets callers and routes them to the appropriate extension, department, or voicemail, creating a professional image. Users can customize greetings based on business hours and set up call forwarding to ensure no call goes unanswered. This is ideal for small businesses aiming to project a larger corporate presence.

3. Call Management

Unitel Voice offers advanced call management tools, including:

Call Forwarding: Route calls to any phone, extension, or voicemail.
Call Transferring: Seamlessly transfer calls to team members.
Call Blocking: Prevent unwanted calls.
Call Recording: Record calls for training or record-keeping.
Call Logs: Track call volume and duration for analytics.
Simultaneous Ring: Ring multiple devices until the call is answered.

4. Voicemail and Fax

Voicemail transcription converts messages to text, allowing users to read them on their devices. Voicemails and faxes are delivered via email or the Unitel Voice app, enhancing accessibility. The fax feature eliminates the need for physical fax machines, as users can send and receive faxes digitally.

5. Mobile and Desktop Apps

The Unitel Voice app, available for iOS and Android, transforms smartphones into business phones with features like caller ID, call forwarding, and outbound calling using the business number. The desktop app enables users to manage calls, messages, and settings from laptops or tablets, ensuring flexibility for remote work.

6. Voice Talent Studio

A standout feature, the Voice Talent Studio provides free professional recordings for greetings and voicemails (up to 100 words, with additional words at $25 per 100). This service helps small businesses create polished, branded communications without hiring voice talent.

7. Team Collaboration Tools

For businesses with multiple employees, Unitel Voice offers extensions for each team member, team messaging, and file-sharing capabilities. The Office Plan includes presence indicators to show team availability, facilitating collaboration for dispersed teams.

8. Free Call Tracking

Unitel Voice provides analytics to track incoming calls to toll-free numbers, offering insights into call volume, duration, and caller demographics. This feature helps businesses measure marketing campaign effectiveness and optimize strategies.

9. Scalability and Customization

With no hardware requirements, Unitel Voice is highly scalable. Users can add numbers, extensions, or features as their business grows. The platform’s online dashboard allows real-time customization of settings, greetings, and call routing.

Pricing and Plans

Unitel Voice offers four pricing plans starting at $9.99 per month, designed to cater to different business sizes and needs. All plans include a local or toll-free number, 28 core PBX features, and a 30-day money-back guarantee. Additional numbers cost $4.99 per month, and vanity toll-free numbers are $15, with 1-800 numbers at a one-time fee of $99. Below is a summary of the plans:

Solo Plan ($9.99/month): Ideal for freelancers, includes 1 user and 1000 minutes per month.
Standard Plan ($14.99/month): Supports up to 3 users and 1000 minutes.
Office Plan ($24.99/month): Adds collaboration tools like team messaging and presence indicators.
Unlimited Plan ($49.99+/month): Offers unlimited users and minutes, suitable for growing businesses.

Unitel Voice’s pricing is competitive, especially for startups and small businesses, as it includes features like auto attendant and voicemail transcription that competitors often charge extra for. There are no cancellation fees, and users own their phone numbers, allowing easy portability.

User Experiences and Reviews

Unitel Voice has received overwhelmingly positive feedback, with a 4.4/5 rating on GetApp (27 reviews), a 4.5/5 on Capterra (47 reviews), and a 5-star Trustpilot rating based on 254 reviews. Users consistently praise its ease of use, affordability, and exceptional customer service. Below are key insights from user reviews:

Positive Feedback

Ease of Setup: Users appreciate the intuitive setup process, which requires no technical expertise. Many report being operational within minutes.
Customer Service: The USA-based, human support team is a standout, with reviewers like Meenakshi Aggarwal and Lawrence Jones praising representatives like Greg and Martha for their patience and knowledge.
Professional Image: The Voice Talent Studio and auto attendant help small businesses sound professional, as noted by users like Ashley Martinez.
Flexibility: The ability to manage calls across devices is a game-changer for remote workers, easy to use, and Unitel Voice excels in this aspect.

Criticisms

Learning Curve: Some users find initial setup or advanced features like call routing intimidating, though customer support resolves most issues.
Occasional Technical Issues: A few users reported poor audio quality or issues answering calls on the iOS app, though these are rare.
Billing Disputes: Isolated complaints involve unauthorized charges or cancellation issues, but Unitel Voice has addressed these publicly.

Pros and Cons

Pros

Affordable Pricing: Plans start at $9.99/month, making it budget-friendly.
Ease of Use: Intuitive setup and management require no IT expertise.
Robust Features: Includes auto attendant, voicemail transcription, and call tracking.
Exceptional Support: USA-based, human support is highly responsive.
Scalability: Grows with businesses, with no hardware costs.

Cons

Learning Curve: Some features may be complex for non-technical users.
Limited API: No API available, limiting integrations.
Occasional Glitches: Rare reports of app or audio issues.

Comparison with Competitors

Unitel Voice competes with providers like Google Voice, Nextiva, Ooma Office, and RingCentral. Here’s how it stacks up:

Google Voice: Free but lacks advanced features like auto attendant or call tracking, making it less suitable for businesses needing a professional image.
Nextiva: Offers robust features and excellent support but is pricier, starting at $18.95/month.
Ooma Office: Affordable and feature-rich, but its setup may be less intuitive than Unitel Voice.
RingCentral: Comprehensive but more expensive and complex, better suited for larger enterprises.

Unitel Voice stands out for its affordability, simplicity, and customer service, making it ideal for startups and small businesses.

Who Should Use Unitel Voice?

Unitel Voice is best suited for:

Startups and Entrepreneurs: Affordable plans and professional features help establish credibility.
Remote Teams: Cross-device compatibility and collaboration tools support dispersed workforces.
Freelancers and Solo Professionals: The Solo Plan offers a cost-effective way to separate personal and business calls.
Small Businesses: Scalable features grow with business needs.

It may not suit large enterprises requiring advanced integrations or businesses needing extensive API support.

Conclusion

Unitel Voice is a compelling choice for small businesses, startups, and entrepreneurs seeking an affordable, user-friendly virtual phone system. Its robust feature set, including auto attendant, voicemail transcription, and professional greetings, empowers users to project a polished image without breaking the bank. The USA-based support team and 30-day risk-free trial further enhance its appeal, addressing concerns about technical complexity or commitment. While minor issues like occasional app glitches or a learning curve for advanced features exist, they are overshadowed by the platform’s strengths.

In 2025, Unitel Voice remains a top contender in the virtual phone system market, particularly for budget-conscious business builders. Compared to competitors like Google Voice or Nextiva, it strikes an excellent balance of affordability, functionality, and support. For businesses looking to streamline communication and maintain professionalism from anywhere, Unitel Voice is a worthy investment. To explore its capabilities, visit unitelvoice.com for a risk-free trial.