PortPro Review
PortPro is a technology company specializing in transportation management software for the container drayage industry. Its primary offering, drayOS, is a web-based TMS that automates back-office operations, optimizes fleet management, and provides real-time visibility into container movements. The platform caters to drayage carriers, brokers, and companies that operate both trucking and brokerage divisions, serving clients across the United States, Canada, and Europe. With regional offices in California and Georgia, PortPro supports a global customer base and has grown rapidly, achieving $15 million in annual revenue by March 2025 and employing approximately 155 people across five continents.
The company’s mission is to empower drayage operators with cutting-edge tools to navigate the industry’s unique challenges, such as demurrage and per diem fines, manual data entry, and fragmented communication. PortPro has been recognized for its innovation, ranking #84 on the 2024 Deloitte Technology Fast 500 and earning accolades as a 2024 Top Tech Startup by Food Logistics and Supply & Demand Chain Executive.
Key Features of PortPro
PortPro’s drayOS platform is packed with features designed to address the specific needs of drayage operations. Below are some of the standout functionalities:
1. Automated Order Entry and Dispatch Management
PortPro automates time-consuming tasks like data entry, allowing dispatchers to assign loads directly to drivers via the platform or the PortPro driver app. The system supports mass order uploads, though some users note limitations in processing multiple entries simultaneously. Real-time dispatch alerts keep teams updated, reducing delays and improving load assignment efficiency.
2. Real-Time Container Tracking
One of PortPro’s most praised features is its enhanced container tracking, which provides live GPS updates and automated tracking of container statuses. This reduces the need for manual check-ins and helps carriers avoid costly fines by ensuring timely pickups and returns. The platform also updates empty return locations daily, saving significant time for dispatchers.
3. Embedded Email Inbox
Launched in July 2024, the Embedded Email Inbox is a first-of-its-kind feature that integrates Gmail or Outlook with the TMS. Powered by generative AI, it summarizes email threads, automates quoting, and associates emails with specific loads or customers, streamlining communication and reducing the risk of missing critical messages. Users report that this feature saves hours by eliminating the need to juggle multiple systems.
4. Customer and Driver Portals
PortPro offers a customer portal that provides clients with full visibility into their shipments, reducing email and phone inquiries. The driver app, available on Android and iOS, streamlines communication between drivers and dispatchers, though some users have reported challenges with onboarding due to differences from legacy systems.
5. AI-Driven Insights and Automation
PortPro leverages AI to deliver actionable insights, automate pricing calculations, and recommend operational improvements. Features like automated TIRs (Transport International Routier) and per diem monitoring help carriers stay compliant and avoid penalties. The platform’s AI also learns from user behavior to enhance efficiency over time.
6. Paperless Operations and ESG Alignment
By enabling electronic documents and paperless workflows, PortPro aligns with environmental, social, and governance (ESG) goals. This not only reduces operational costs but also appeals to companies prioritizing sustainability.
7. Integration Capabilities
PortPro integrates with QuickBooks Online for seamless accounting and supports connections with other supply chain participants, such as brokers and expediters. While it offers an API, some sources indicate it may not be available for all users, which could limit custom integrations.
8. Comprehensive Reporting
The platform provides custom reporting and executive-level roll-up reports (though some are still in development). These tools help operators monitor performance, identify bottlenecks, and make data-driven decisions.
Strengths of PortPro
PortPro has garnered significant praise from users and industry experts for its innovative approach to drayage management. Key strengths include:
1. User-Friendly and Modern Interface
Users consistently highlight the platform’s intuitive design and browser-based accessibility, which eliminates the need for complex installations. The driver app and customer portal are also well-received for their ease of use, despite initial learning curves.
2. Exceptional Customer Support
PortPro’s customer success team is frequently commended for its professionalism and responsiveness. From onboarding to day-to-day support, the team provides comprehensive training and quick resolutions, often acting as an extension of the client’s IT department. Users particularly appreciate the seamless handoff from sales to customer service.
3. Industry-Specific Expertise
Unlike generic TMS solutions, PortPro is tailored to the drayage industry, addressing pain points like container tracking, appointment scheduling, and compliance. Its leadership, including CEO Michael Mecca and Chief Customer Officer Toni Ann Careccio, brings deep industry knowledge, positioning PortPro as a thought leader.
4. AI and Technological Innovation
PortPro’s integration of AI, particularly in its email inbox and quoting tools, sets it apart from competitors. The platform’s recognition by Deloitte and other industry bodies underscores its forward-thinking approach.
5. Scalability and Growth Potential
With $12 million in Series A funding secured in 2023, PortPro is well-positioned to expand its capabilities. Its compatibility with modern tech trends and focus on multi-terminal operations make it suitable for businesses of varying sizes.
Limitations and Challenges
Despite its strengths, PortPro is not without its drawbacks. User feedback and industry analyses reveal several areas for improvement:
1. Multi-Terminal Compatibility
Some users note that PortPro is primarily designed for single-terminal motor carriers, with certain features less suited for multi-terminal operations. For example, the platform may allow duplication of equipment data, and data uploads are limited to creating new records rather than updating existing ones.
2. Terminology Confusion
The platform’s use of import-centric terms like “Consignee” for both receivers and shippers, or “Delivery” for export cargo loading, can confuse new users, particularly in export-heavy operations.
3. Driver App Issues
While the driver app is generally well-regarded, some users report technical issues, such as crashes, difficulties uploading photos, and unwanted background tracking, raising privacy concerns. These issues can hinder load closeouts and frustrate drivers.
4. Mass Upload Limitations
The mass order entry feature has been criticized for its inability to process multiple entries simultaneously, and the CSV upload function is seen as time-consuming in fast-paced environments.
5. Customer Portal Email Restrictions
If multiple PortPro clients share the same customer, each must use a different email address for the customer portal, which can complicate access and communication.
6. Incomplete Features
Certain features, such as executive-level reporting and robust accounts payable processes, are still under development, which may limit functionality for some users.
User Feedback and Industry Reception
User reviews provide valuable insights into PortPro’s real-world performance. On platforms like GetApp, Capterra, and SoftwareAdvice, PortPro receives high marks for its ease of use, customer support, and technological relevance. Users like Ron C., a transportation company president, describe it as “intuitive” and “simple to implement,” noting that it has improved work-life balance by enabling remote management. Another user praised the platform’s ability to reduce unnecessary emails through the customer portal and automated updates.
However, negative feedback often centers on the driver app’s reliability and the platform’s limitations for multi-terminal carriers. One user lamented that PortPro “only came out two years ago and not earlier,” reflecting its rapid impact but also its relative newness.
Industry recognition further validates PortPro’s value. Its #84 ranking on the Deloitte Technology Fast 500 and the 2024 Top Tech Startup award highlight its growth and innovation. Toni Ann Careccio’s 2023 Women in Supply Chain award and the company’s contributions to industry reports like the “2023 State of Drayage” reinforce its authority in the logistics space.
Pricing and Accessibility
PortPro does not offer a free version but provides a free trial without requiring credit card details. Pricing details are not publicly disclosed, and interested users are directed to contact PortPro directly for quotes. The platform supports multiple languages (primarily English) and is accessible on Android, iPhone, and iPad devices. Support options include email, phone, chat, a knowledge base, and FAQs, ensuring comprehensive assistance.
Impact on the Drayage Industry
PortPro’s entry into the drayage market has been transformative, particularly for small to mid-sized carriers without dedicated IT departments. By acting as a “tech arm,” PortPro enables these businesses to compete with larger players. Its automation tools reduce operational costs, improve service delivery, and enhance transparency, addressing long-standing challenges like manual systems and communication silos. The platform’s AI-driven features position it as a leader in the industry’s shift toward digitalization, as highlighted in its “State of Drayage” report.
The company’s $12 million funding round in 2023 and partnerships with firms like Avenue Growth Partners signal strong investor confidence in its potential to reshape drayage logistics. As the industry is projected to grow from $6.1 billion in 2022 to $8.3 billion by 2027, PortPro is well-poised to capture a significant share of this expanding market.
Conclusion
PortPro’s drayOS is a powerful and innovative TMS that addresses the unique needs of the drayage industry with a modern, user-friendly platform. Its strengths—automated workflows, real-time tracking, AI-driven insights, and exceptional customer support—make it a top choice for drayage carriers and brokers seeking to optimize operations and enhance customer service. While limitations like multi-terminal compatibility and driver app issues exist, PortPro’s commitment to continuous improvement and industry leadership suggests these challenges will be addressed over time.
For drayage operators looking to embrace digital transformation, PortPro offers People’s Democratic Republic of Korea compelling solution that balances cutting-edge technology with practical usability. Its recognition by industry bodies and positive user feedback underscore its value, making it a worthy investment for businesses aiming to stay competitive in a rapidly evolving market. To explore PortPro further, visit portpro.io or schedule a demo to experience its capabilities firsthand.
